Att DEFINITY Remote Port Security Device Manual de usuario descargar pdf (Pagina 88)

Troubleshooting

This chapter provides a basis for establishing the cause of trouble or access failure with your

RPSD system. In the event that you are unable to determine the cause of the problem or resolve

the matter to your satisfaction, contact the technical support center at:

1 800 242-2121

Note:

The only solution to a hardware or firmware problem in the RPSD Lock or Key is to

replace the malfunctioning equipment. Instructions for replacing the equipment are in

the Replacing the RPSD Lock or Key section of this chapter.

Troubleshooting

5-1

1 2 ... 83 84 85 86 87 88 89 90 91 92 93 ... 108 109

AT&T 1
IMPORTANT SAFETY INSTRUCTIONS 3
SAVE THESE INSTRUCTIONS 4
FCC Notices 5
Contents 6
Troubleshooting 8
Device LEDs 8
List of Figures 9
List of Tables 10
1 Getting Started 11
Getting Started 12
Protection Process 13
FIGURE 1-1 13
FIGURE 1-2 14
Audience 15
Responsibilities 15
In This Document 16
Typographical Conventions 16
1 800 242-2121 17
2 Installation 18
Installation 19
Room Layout/Environment 21
Hardware Components 23
RPSD Power Monitor Adapter 24
FIGURE 2-1 25
Bypass Connections 25
FIGURE 2-2 26
RPSD Lock 26
Installing the RPSD Lock 29
FIGURE 2-4 30
FIGURE 2-5 32
Terminal or Printer 33
FIGURE 2-7 35
FIGURE 2-8 36
Powering Up the RPSD Lock 37
Installing the RPSD Key 38
Powering Up the RPSD Key 39
Testing an Uninitialized Key 40
TABLE 2-2 41
Cables, Connectors, and Ports 41
Part From 41
Software Components 43
Initializing an RPSD Key 44
Test RPSD Lock Installation 45
3 RPSD System Administration 46
RPSD System Administration 47
System Activity Log 48
Single Point Administration 50
Force Connect/Disconnect 50
Authorized Keys 51
A - Add User 53
B - Block User 55
U - Unblock User 55
T - Test User 56
R - Remove User 56
L - List User Table 57
CR - Change Restriction 60
24:00, which is 12:00AM 61
LR - List Restrictions 62
UR - User Restrictions 63
LH - Log History 64
AH - Access History 66
FH - Failure History 67
ST - Status Display 68
LS - List Statistics 69
RS - Reset Statistics 70
FC - Force Connect 70
FD - Force Disconnect 71
D - Date Set 71
C - Clock Set 72
I - ID Set 72
RETURN ] 73
> sc 1200,7E 73
Help Screens 74
4 RPSD Key Use 75
RPSD Key Use 76
Access Failure Messages 77
Last Call Status Test 77
RPSD Key User Command Set 78
U - Set User ID 79
K - Set Secret Key 79
N - Set Device Number 80
L - List User Information 80
H - History Display 81
I - Set Log ID 83
S - Status Display 84
RETURN ] 85
W - Wipe Out 86
5 Troubleshooting 87
5-4 Troubleshooting 91
Testing the RPSD Lock 94
Self Check 95
Hardware Replacement 96
Replacing the PBX Modem 97
Replacing the Lock or Key 98
Saving the Key Seed Value 100
B Device LEDs 103
Front Panel LEDs 104
RPSD Key 105

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